Frequently Asked Questions

General Questions

Famous Soda is stocked in most Major Supermarkets, Convenience Stores, Cafes, Corner Stores throughout Australia, (please go to our stockist page to find Famous Soda at a store near you.

You can also buy Famous Soda online , as you feel it OR subscribe and you never have to miss having a Famous Soda at arm’s length again.

Famous Sodas unique recipe is a precise blend of Erythritol and Stevia which are both 100% natural ingredients and act as the sugar replacement. There is nothing artificial in our sodas and there is NO compromise when it comes to flavour. With our all-natural ingredients blended together we have created sodas that we know you’re going to love. #sodalicious 

Well, what are star you are! You can jump onto our contact us page and fill out a wholesale inquiry. Let us know where you are and well take care of the rest. We’re looking forward to chatting to you so get in touch.

We love chatting to our community, email us anytime on customerservice@famoussodaco.com . We can’t wait to hear from you.

No Famous Soda does not have any allergens or glutens.

Payment

We accept Visa and Mastercard and PayPal and Stripe. We also accept AfterPay, (minimum spend $100*).

Refunds can take 3-5 business days to process on your end, depending on your bank.

We would never store or sell your payment or personal info—we like to keep things between us.

Log into your account and update your payment info anytime!

Shipping & Delivery

Good news, Famous Soda is available for shipping to all regions within Australia except the Northern Territory. Shipping costs will be calculated at checkout.

Shipping costs are calculated at the online checkout and are based on your delivery address.  

NSW Metro - 2-4 business days

NSW Country - 3-5 business days

VIC Metro – 2-4 business days

VIC Country – 3-5 business days

Other states metro – 2-5 business days

Other states country – 3-7 business days

Note: We try our very best to get your Famous Soda order to you ASAP, but we cannot guarantee exact shipping times. Due to the current Covid-19 pandemic deliveries are delayed. Famous Soda processes your order within 24-48hrs. We'll send you a tracking email. Just so you're completely all over it, you should also receive updates from Shippit so you can track it all the way to your front door.

Unfortunately, we can’t change your delivery address once your order has been placed. Please note we do not ship to P.O. Boxes.

We ship all your cases together on the same day, however they always each have their own delivery sticker and tracking. Unfortunately, when volumes are high like the current situation, there is a higher risk that they will get split up along the way. We are working with Australia Post to minimise this risk, but in the meantime, if part of your order doesn’t arrive within 7 business days, please get in touch.

Ugh, so sorry to hear that! Send our team an email at customerservice@famoussodaco.com  and we’ll make sure you’re all taken care of!

We hope you’ll never be dissatisfied with any of our products but in the rare case you are Famous Soda will refund any unopened items if it is within 14 days of receipt.

To receive a full refund the item must be: 

  • Returned within 14 days of purchase
  • Unused and in its original packaging
  • Packaged in the original condition
  • Purchased directly from our online store

The customer is responsible for the cost of return postage. Refunds will be issued to the full value of the product (excluding postage). 

Once the refund is initiated, payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. 

Our Returns Policy forms part of and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time. 

Please ensure you have alerted us of the return to ensure you are within the 14 days return policy and eligible to receive a full refund. You can reach out to us at customerservice@famoussodaco.com with your order number and reason for the return.

Once processed, your financial institution can take 3-5 business days to process the funds back to your account. Please also allow 3-7 business days for re-delivery within Australia.

Subscription

We made our subscription simple and hiccup-free. Head over to our subscription page, select the products you would like to order, then select how often you would like it delivered and add it to the cart. It's as easy as that, seems like a no-brainer, right?.

Of course you can! Simply log into your account and make your changes.

We’ll send subscriber-only discounts, exclusive early access to flavours, and more right to your email! Pro tip: the longer you’re with us, the greater the rewards!

We accept all major credit cards for our subscriptions. We’ll then bill you the same amount each two months, month or fortnight (depending on your package) with a shipping confirmation emailed to you each time your Famous order leaves our warehouse.

But of course! While you do get special pricing as a subscription customer, you can take advantage of regular promotions by checking out outside of your subscription account!

Generally, you will receive your Famous Soda within 5-7 business days of the date charged. Please note that we cannot guarantee delivery times.

Sorry, you'll need to put through another order or contact us directly for other options!